ultraruby Platform Privacy Notice

This page describes what we collect when you use ultraruby and how we keep that data protected. We take the privacy of our users seriously, and we are transparent about the information we gather, how we process it, and the rights you have over your own data.

Our commitment is to handle your personal information responsibly across all touchpoints — whether you are accessing ultraruby on Android, browsing via iOS Safari, logging into your account on desktop, or topping up via QRIS in Jakarta. We detail below our practices around collection, storage, third-party sharing, and your ability to request access or deletion.

Our services are available only where applicable law permits. Users are responsible for verifying that access and use of ultraruby comply with their own jurisdiction's regulations.

What We Collect on ultraruby

We collect personal data at several stages of your interaction with ultraruby. When you create an account, we ask for your email address, phone number, and identity verification documents (such as a national ID or passport scan). This information is necessary to establish your account and comply with anti-money-laundering regulations.

During account verification, we may collect copies of your government-issued identification, proof of address (utility bill, rental agreement), and sometimes a photograph or video for liveness checks. We store these documents securely and use them only for verification purposes; they are not shared with third parties except where required by law.

When you deposit funds into ultraruby, we record the payment method you use — whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. Your transaction history, including timestamps, amounts, and payment processor identifiers, is retained for audit and dispute-resolution purposes.

We also collect usage data: your IP address, device type (Android phone, iPhone, desktop browser), operating system version, session duration, and which games or markets you view on ultraruby. We use cookies and similar tracking technologies to remember your login state and preferences. These technical logs help us troubleshoot issues and detect fraud.

How We Use Your Data

Account management: We use your email and phone to send account notifications, withdrawal confirmations, and security alerts.
Compliance: We are required by Indonesian financial regulations to verify your identity and monitor for suspicious activity. Our ultraruby compliance team uses your data to screen against sanctions lists and detect money-laundering patterns.
Payment processing: We share your transaction data with payment processors (mobile banking, local payment, bank partners) only to complete the deposit or withdrawal you initiated.
Customer support: If you contact our support team, we use your account history and communications to resolve your issue.
Marketing (opt-in only): We may send you promotional emails about new games or features on ultraruby, but only if you have explicitly consented to receive them.

Note: We do not sell your personal data to advertisers or data brokers. Your information remains within our operational and regulatory infrastructure.

Your Rights and Our Data Practices on ultraruby

Under Indonesian data-protection principles and applicable regional laws, you have the right to request access to the personal data we hold about you. You may also request that we correct inaccurate information or delete your data (subject to legal retention requirements). To exercise these rights, contact our support team via the email address listed in the footer of this site.

Our ultraruby servers may be located outside your jurisdiction. We work with hosting and payment-processing partners in multiple countries. When your data is transferred internationally, we apply standard contractual safeguards to protect it in transit and at rest. We do not knowingly transfer data to countries with inadequate data-protection standards.

We retain your account data for as long as your ultraruby account is active, plus a reasonable period afterward for regulatory compliance and fraud investigation. Deleted accounts may have residual data in our backup systems for up to 90 days. Transaction records are retained for seven years to meet financial-reporting obligations.

Cookies and Tracking on ultraruby

We use cookies to store your session token, language preference, and login state. These are essential to the function of ultraruby and do not require separate consent. We also use analytics cookies (via third-party services) to understand how you navigate our site — for example, which sports markets (Liga 1, MotoGP, badminton) or live-dealer games (blackjack, roulette, Dragon Tiger) draw the most interest. You may disable non-essential cookies in your browser settings; however, some ultraruby features may not work properly without them.

We do not use cookies to track you across third-party websites. Our tracking is limited to the ultraruby platform itself.

Contact ultraruby

If you have questions about our privacy practices on ultraruby, wish to exercise your data rights, or suspect a data breach, please reach out to our support team. You will find contact details in the footer of this site. We will respond to valid requests within 14 business days.